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Customer Service and Sales Associate, Part-Time

Apply now Job no: 492880
Work type: Non-Exempt Staff
Location: Gambier, OH

The Kenyon College Bookstore seeks an energetic and outgoing Customer Service and Sales Associate.  This position alerts the Sales Floor Manager on duty of any customer concerns and presents opportunities for improving sales and services.  Reporting to the Sales Floor Manager, the Customer Service and Sales Associate is a part-time position without benefits. The rate of pay is $12.00 per hour, with a $1.00 per hour premium added to shifts on the weekend and after 6pm weekdays.

Responsibilities include (but are not limited to) the following:  Offer friendly greetings to customers; seek a positive outcome for every customer interaction; assist customers in researching, identifying and locating requested items; handle customer transactions with cash, credit cards, campus debit cards, gift cards and departmental charges.  Responsible for drawer counts at the beginning and end of the shift; scoop ice cream for customers and restock food service area as well as supplies at service counters.  Prepare coffee service area, food prep counters and ice cream cooler; forward customer requests for new items to the appropriate buyer.  Serve as campus information resource, answering questions about the College and the surrounding area.  Offer directions, recommendations and weather updates.  Learn about the new merchandise and annual physical inventory.  Alert the Sales Floor Manager of discrepancies or other mistakes in inventory.  Assist trainees and new hires when the Sales Floor Manager or employee assigned as lead trainer is not available.  Perform duties on daily checklists (opening and closing duties and items needing attention during open hours.)  Review staff journals at the beginning of each shift and review pages upon return to work after time-off.  Use good judgement to identify difficult customer situations and contact the Sales Floor Manager or Manager on Duty for support in handling.  Attend and actively participate in staff meetings.  Handle additional tasks as requested by the Sales Floor Manager or General Manager. 

Work hours will vary depending on client requests and the volume of events on campus at any given time.  Flexibility as well as the ability to see projects through to completion are vital assets. Most shifts will be late nights until 11:15 pm. This is a part-time position with hours scheduled for days, evenings, late evenings, and weekends.  Open availability is preferred.

Kenyon College is an equal opportunity employer and applications from members of all underrepresented groups are encouraged. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to supporting diversity, equity and inclusion. Please visit our Diversity at Kenyon website.

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